Yamaha SW1000XG Owner's Manual download pdf (Page 71)

KENTON PLUGSTATION USERS MANUAL

Troubleshooting and faq

This section is intended to answer the most common questions about PLUGSTATION, and also to provide

some important information relating to its master settings, how to run diagnostics, and updating the

operating system. Users should proceed with caution on the master settings menu, as this menu is not

intended for every day use, but to help KENTON with technical support and troubleshooting.

COMMON FREQUENTLY ASKED QUESTIONS

Q. I can hear no sound from the PLG card, what is wrong?

A. There is a range of possible answers here; the most likely is that the PLG card in question is trying to play

a sound from a bank or program location that is not supported. If you have sent accidentally a program

change over MIDI from a keyboard for example that corresponds to an empty location on the PLG card, as

PLUGSTATION has no FALLBACK mode (this is found on many Yamaha XG devices, where a PLG voice,

if not present and selected will FALLBACK to a suitable XG sound which is similar to the one you have tried

to choose. If this is the case, just send a correct program change or bank select MSB, LSB and program

change message suitable for the PLG card you have fitted.

The second possible answer to this is that you have the YOPL or YVOL level for the board you have

selected set too LOW (this only applies if you have the Y board fitted). If this is the case, select the YOPL

and YVOL levels for the board, and set them to a suitable level

The third possible answer is that the card is receiving no MIDI data. This may be due to a faulty cable

connection between the keyboard and your PLUGSTATION MIDI port, or between the D-SUB connector

and the X-BOARD (if used with the SW1000XG). If this is the case, please re attach the cable (remembering

to power off first in the case of the D-SUB cable), and check your cable again. It may also be that the PLG

card you are trying to send MIDI data to, is set to a different MIDI channel or PART number. If this is the

case use the front panel control to adjust the PART and CHANNEL number back to one that is being sent

from the controlling keyboard.

The fourth possible answer is that you have the PLUGSTATION connected via the ADAT output to a digital

mixer or ADAT device, and the wordclock is incorrectly set or not being detected by the reception device. If

this is the case, please refer to the section in this manual on wordclocks, and check with the user manual of

your ADAT device that the wordclock can be set to slave to another device over the ADAT port, and that this

is set-up correctly

The fifth possible reason is that you have loaded a new setup into the PLUGSTATION, which has

overwritten your previous settings, which may include output levels or MIDI channels. If so, please adjust the

levels, and program numbers accordingly or load in another set-up, which is correct. To view the current

performance that you have loaded go to the top level (MIDI STATUS LEVEL), and scroll the DATA ENTRY

SLIDER to the right to see the current Performance value. This will be shown as P-XX (where XX is a

number between 1 and 64)

Q. Why does MIDI controller 7 not work from the CCNO menu option for volume adjustments?

A. This along with controllers 0 and 32 are deliberately ignored to avoid confusion with volume level data

from YVOL and YOPL menu commands. PLG cards fitted to PLUGSTATION do however respond to all

other controllers listed in the controller sheet at the end of this manual

Q. Why is the PLG output dry from PLUGSTATION and wet (with effects) when coming back thru the

SW1000XG?

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Yamaha SW1000XG Owner's Manual Page 71