Yamaha oxx540008 - Tube 2.1 WiFi Internet Radio User's Guide download pdf (Page 15)

Sonos CONNECT:AMP

Basic Troubleshooting

Warning: Do not open Sonos products as there is a risk of electric shock. Under no

circumstances should Sonos products be repaired by anyone other than an authorized Sonos

repair center, as this will invalidate the warranty. Please contact Sonos Customer Support for

more information.

If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or

you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll be happy to help.

Sonos product(s) not detected during setup

• Check to make sure the power cord is properly seated.

• A network issue may be preventing the product from connecting to your Sonos system. If this is a wireless Sonos

product, try moving the Sonos products closer together, or use an Ethernet cable to hard wire the product to your router

temporarily to see if the problem is related to wireless interference.

If you encounter this message while a Sonos product is connected to your router, you can try the steps below to resolve this

issue. If you are still experiencing problems, please contact Sonos Customer Support.

1. Check the firewall

Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your

firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos

Controller for Mac or PC. Please go to our Web site at http://faq.sonos.com/firewall for additional information. If this does not

resolve the problem, you can try step 2 below.

2. Check the router

You can bypass your router’s switch to determine whether there are any router configuration issues by connecting a Sonos

product as shown below—in this BOOST configuration example, note that the BOOST and the computer still have Internet

access:

• Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.

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Yamaha oxx540008 - Tube 2.1 WiFi Internet Radio User's Guide Page 15