Yamaha Add-On Effects Installation Guide download pdf (Page 12)

Add-On Effects Installation Guide

• Cannot delete access key from console. It is not the

PRODUCT ID used for getting access key. Check

PRODUCT ID and retry de-authorization.

→ Make sure that the same PRODUCT ID was used to

obtain the access key, then try to de-authorize again.

Errors in connection to the authentication

server

• Unable to connect to the authentication server.

→ Make sure that the computer is connected to the Internet.

The authentication server may be very busy now. Try to

connect to the server later.

• Access key cannot be issued because the PRODUCT ID

is wrong.

• Access key cannot be issued because registration code

is wrong.

→ Make sure that the PRODUCT ID or the registration

code is correct, then try to install the software again.

• New access key cannot be issued because this

PRODUCT ID has already issued access key.

→ The license for this PRODUCT ID has already been used

on a different console. If you wish to install the software

in another console, you must de-authorize the software

license on the current console.

• Unable to de-authorize because unregistration code

is not in agreement with the information when access

key was issued.

• Cannot de-authorize as unregistration code is

wrong.

→ Make sure that the unregistration code is correct, then try

to de-authorize the software again.

• De-authorization is not required as access key has

not been issued for this PRODUCT ID.

→ Check the PRODUCT ID that was used to install the

software, then try to de-authorize the software again.

Error Messages on the Console

The following message is displayed if the console’s system

software has not been installed completely (except for the

PM5D).

• “Protocol Error”

• “Vendor Error”

→ This message appears when the installer is checking the

Flash Update version. This is not a malfunction.

• “Please grant authority”

→ The access key for the system software has not been

written. Completing the installation of the system

software will enable you to install the Add-On Effects

package.

Q: The computer does not communicate with

the console.

A: The installer does not function with any driver other

than the Yamaha USB-MIDI Driver. You must first

install the Yamaha USB-MIDI Driver. Then, when the

console screen indicates FLASH UPDATE, use a USB

cable to connect the console to your computer.

A: Mac OS 9 users must install and set up OMS. Also, make

sure that you have specified the correct ports.

A: If there is no problem with the settings described above,

turn off and on the power to the console.

Q: The computer cannot access the

authentication server.

A: Make sure that the computer is connected to the

Internet.

A: URL Access that comes with Mac OS 9.0 may not work

in some cases. Update URL Access by downloading it

from the Apple Computer website.

A: Windows users must select in Internet Explorer [Tools

→ Internet Options... → Advanced], then select one or

more of “Use SSL 2.0,” “Use SSL 3.0,” and “Use TSL

1.0.” (One or more have already been selected as the

default setting.)

Q: The access key, registration code,

unregistration code, or PRODUCT ID is

incorrect.

A: The code is different for each console and each software

package. Make sure that you are entering the correct

code for the correct console and correct package.

Q: You lost the access key.

A: You can obtain the access key again. Check the

PRODUCT ID printed on the label on the CD-ROM

case, then try to install the software again.

Q: You wish to install the software in a

different console.

A: You can de-authorize the license of the installed Add-On

Effects, then install it on another console.

Troubleshooting

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Yamaha Add-On Effects Installation Guide Page 12

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